Refund Policy

Deliveries and Dispatch

  • It is expected that all orders, unless you wish otherwise, will be despatched within 2 working days.
  • Damages and shortages must be reported within 24 hours of receiving the order.
  • If you do not receive your order within 10 working days of placing your order, or you have not received it by an agreed date please contact us

When placing your order you are given a choice of delivery by 1st or 2nd class post, next working day Express Delivery. Next day express delivery will either be by Royal Mail Special Delivery or Next Day Courier Service. It is the customers responsibility to ensure somebody is at the delivery address to take delivery as all items must be signed for. Express Delivery can be any time up to 2.30pm for next working day. The same day despatch of Express Delivery orders can only be guaranteed on retail orders placed before 2.30pm

Returned Goods
Retail Orders

  • Where it is not the fault of buyfeathers, and you wish cancel the order for goods which are not faulty you are required to notify us of cancellation within 7 days of receiving the goods. You must confirm by email or letter to carlwheeler@hotmail.co.uk your intention to return goods for refund. 
  • Buyfeathers will reply with a returns number as confirmation. This number must be quoted on all future correspondence. If you require to return goods and replace them with alternative products no handling charge will incured however buyfeathers are not responsible for resulting delivery costs.

Unless the fault of us we are unable to accept for return products modified to a customers specification.

  • Please return goods where possible with their original packaging and suitable for resale.
  • It is the responsibility of the customer to ensure the return of goods.
  • All return goods are subject to a 20% restocking fee.

Buy Feathers is a uk based company that sells all types of feathers. Also look at all the other feathers we stock from peacock feathers which can be dyed or bleached a lot of costume designers and mask makers also use our peacock sword feathers these are also great for making fascinators If you are making hats or fascinators we do stock a large amount of fascinator feathers, feather mounts, diamond feathers, feather pads, stripped coque feathers and marabou feathers, we also have a massive selection of pheasant feathers in all sizes and types, silver pheasant, ringneck pheasant, reeves pheasant, lady Amherst pheasant and red pheasant we sell all looses pheasant feathers, full tails and pelts and skins these are also great for fly fishing Our craft bagged feather selection includes lots of different color goose biots, duck feathers, turkey feathers, gooses feathers and hen feathers. we are a division of JFM Design Ltd a company registered in England and Wales), Company number 3163569
Registered Office, The Old Fire Station, Alexander Road, Birmingham B27 6ER. Tel: 0845 524 0172, RETAIL SHOP is 433 Hagley RD West Birmingham B32 2AD